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Privacy Policy

This Privacy Policy explains how Certus Holdings Limited (“we”, “us”, “our”) collects, stores, uses, and protects personal data when you use or interact with our website, www.certus-property.co.uk (“our website”), or when we collect information about you by other means.

1. Our Details Certus Holdings Limited (Company No. 13949336) is the data controller. Our registered office is: Second Floor, West Wing, 10 Harborne Road, Edgbaston, Birmingham, B15 3AA. You can contact us via email at admin@certus-property.co.uk.

Our Data Protection Officer is David Hughes.

2. Legal Framework This policy is compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and relevant ICO guidance.

3. How We Collect Information We may collect personal data:

Directly from you (e.g., when you contact us or subscribe to our newsletter)
Automatically via our website (e.g., IP address, cookies, browsing behaviour)
From third parties (e.g., partners, publicly available sources)

4. Types of Data Collected:

Identity Data: name, title
Contact Data: address, email, phone
Technical Data: IP address, browser, device, cookies
Usage Data: pages visited, time spent, interactions
Business Data: company name, VAT number

5. Lawful Bases for Processing We process personal data under the following lawful bases:

Consent (e.g., marketing communications)
Contractual necessity (e.g., providing services)
Legal obligation (e.g., record keeping, regulatory compliance)
Legitimate interests (e.g., service improvement, fraud prevention)

6. How We Use Your Data

To provide and improve our services
To respond to enquiries
To analyse website use
To comply with legal obligations
For marketing (where consent is given)

7. Cookies We use cookies and similar technologies. You can manage your preferences using our cookie banner or browser settings. See our full cookies policy at www.certus-property.co.uk/cookie-policy.

8. Data Retention We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law (e.g., for tax/accounting).

9. Data Sharing We may share your data with:

Service providers (e.g., IT, hosting, email services)
Professional advisors (e.g., accountants, lawyers)
Regulatory bodies and law enforcement (where legally required)
Business partners and contractors (where necessary to deliver services)
In the event of a merger or business sale

10. International Data Transfers Where data is transferred outside the UK, we ensure adequate safeguards are in place, such as International Data Transfer Agreements (IDTAs) or other legal mechanisms approved by the ICO.

11. Your Rights You have the following rights:

Access your personal data
Rectification
Erasure (“right to be forgotten”)
Restriction of processing
Data portability
Object to processing
Withdraw consent at any time
Lodge a complaint with the ICO (www.ico.org.uk)

12. Security Measures We implement appropriate technical and organisational measures, including:

Secure servers and encryption
Access controls
Staff training

13. Automated Decision-Making We do not use your data for automated decision-making or profiling that has legal or significant effects.

14. Children’s Data We do not knowingly collect data from children under 18. If we become aware, we will delete it promptly or seek appropriate consent.

15. Changes to This Policy We may update this policy from time to time. Material changes will be notified via email or website notice. Please check our website regularly for updates.

16. Contact For any queries or to exercise your rights, please contact our DPO at: Email: admin@certus-property.co.uk Post: Second Floor, West Wing, 10 Harborne Road, Edgbaston, Birmingham, B15 3AA

This policy was last updated on 24 June 2025.